Privacy Policy — 66bed

1. Introduction

66bed ('we', 'us', 'the Platform') is committed to protecting the personal information of all users ('you', 'the User') who access, register on, or engage with our online casino and sports betting services. This Privacy Policy sets out the basis on which personal data collected from you, or provided by you to us, will be processed by 66bed.

By using 66bed, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue using the platform. This policy applies to all services offered on 66bed, including cricket betting, live casino games, slots, crash games, and fish shooting games accessible to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming guidelines, all of which form part of your agreement with 66bed. We may update this policy from time to time in line with changes to our services, regulatory requirements, or applicable law.

2. Information We Collect

We collect information about you when you register an account, make a deposit or withdrawal, use our games and betting products, or contact our support team. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, nationality, and a copy of a government-issued identification document (for KYC verification purposes).
• Contact data: email address, phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial data: payment method details, bKash/Nagad/Rocket mobile banking account references, transaction history, deposit amounts, and withdrawal records.
• Technical data: IP address, browser type and version, device identifiers, operating system, time zone, and session activity logs.
• Usage data: pages viewed, games played, bets placed, game outcomes, bonuses claimed, and any communications you send to 66bed including support tickets.

We collect this information directly from you, automatically through your use of the platform, and in some cases from third-party identity verification or fraud prevention partners. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or biometric data beyond what is required for lawful KYC compliance.

3. How We Use Your Information

66bed processes your personal data for the following specific and lawful purposes:

• Account management: to create, maintain, and administer your 66bed account, including identity verification and age confirmation (players must be 21 or older).
• Transaction processing: to process deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests securely.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) rules, fraud prevention requirements, and responsible gaming obligations.
• Service improvement: to analyse usage patterns, improve game performance, personalise your experience, and develop new features relevant to Bangladesh players.
• Marketing communications: to send promotional offers, bonus notifications, and relevant updates — but only where you have explicitly opted in to receiving such communications. You may opt out at any time by contacting our support team.

4. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

• Contractual necessity: processing is required to deliver the services you have requested, such as operating your account and processing transactions.
• Legal obligation: processing is required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming requirements.
• Legitimate interests: we may process data to detect and prevent fraud, enhance platform security, and improve service quality, provided these interests are not overridden by your rights.

5. Sharing Your Information

66bed does not sell, rent, or trade your personal data to any third party. We may share your information only in the following strictly defined circumstances:

• Service providers: trusted third-party processors (payment gateways, KYC verification partners, fraud detection vendors) who act under our instructions and are bound by confidentiality obligations.
• Regulatory bodies: where we are required by law or competent authority to disclose data, including in response to lawful requests for information related to fraud, money laundering, or other criminal investigations.
• Business transfers: in the event of a merger, acquisition, or sale of 66bed's assets, user data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.
• Game providers: aggregated, non-identifiable data may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi for the purpose of game performance analytics and RTP reporting.

In all cases, we take reasonable steps to ensure that any third party with whom we share data is subject to appropriate data protection standards consistent with this policy.

6. Cookies & Tracking Technologies

66bed uses cookies and similar tracking technologies to improve user experience, maintain session state, and gather analytics data. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including login session management and security token handling. These cannot be disabled.
• Analytics cookies: used to understand how users navigate the platform, which games are most popular, and where technical issues may arise. Data is processed in aggregate and is not linked to individual identities.
• Preference cookies: used to remember your platform settings, language preferences, and game display options across sessions.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain platform features from functioning correctly. We do not use cookies to track your activity on any website other than 66bed.

7. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this policy, including our legal and regulatory obligations. For example, transaction records and KYC documents are retained for a minimum period as required by applicable financial compliance rules.

When your data is no longer required, we will securely delete or anonymise it. If you close your account, we may retain certain data for a defined period to meet our compliance obligations, after which it will be permanently removed from our systems.

8. Data Security

66bed employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include industry-standard SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, secure access controls, regular vulnerability assessments, and encrypted storage of sensitive information.

While we take all reasonable steps to protect your data, no internet transmission is 100% secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect your account has been compromised. 66bed will never ask for your password via email, phone, or any other channel.

9. Your Rights

As a user of 66bed, you have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: you may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to restrict how we use your data in certain circumstances, for example if you contest its accuracy.
• Right to withdraw consent: where we process your data based on your consent (e.g. for marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team using the email address provided below. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing any such request.

10. Children's Privacy

66bed is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe a minor may have registered on 66bed should contact us immediately at [email protected].

11. Third-Party Links

The 66bed platform may reference third-party game providers and payment partners. We are not responsible for the privacy practices of any external entity. We encourage users to read the privacy policies of any third-party services they interact with. 66bed does not endorse or warrant the privacy standards of external parties.

12. Changes to This Policy

66bed reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered users via the contact information held on file, or through a prominent notice on the platform. The 'Last Updated' date at the top of this page reflects the most recent revision.

Your continued use of 66bed following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you disagree with any updated terms, you should stop using the platform and may request account closure.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 66bed handles your personal data, please reach out to our dedicated privacy support team. We aim to respond to all enquiries promptly and transparently.